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Return & Refund Policy – Avenor & Co.
At Avenor & Co., we want you to love your purchase! If you are not completely satisfied, we’re here to help with a simple and hassle-free return process.
Items must be returned within 7 days of delivery.
Items must be unused, unworn, and in their original packaging with all tags attached.
Personalized or final-sale items are not eligible for return.
Contact us at Support@avenorandco.com with your order number and reason for return.
We will provide you with return instructions and a return address.
Ship the item(s) back using a trackable shipping method (return shipping costs are the customer’s responsibility unless the item is defective or incorrect).
Once received and inspected, we will process your refund.
Approved refunds will be issued to the original payment method within [4-14] business days.
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
If your return does not meet the eligibility criteria, we may decline the refund.
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order.
If you receive a defective or incorrect item, please contact us within [2] days of receiving your order. We will cover the return shipping and send you a replacement or full refund.
If you haven’t received your refund after [14] days, please check with your bank or payment provider. If you still need assistance, contact us at Support@avenorandco.com.
Thank you for shopping with Avenor & Co.! We appreciate your trust and are here to assist with any concerns.